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Privacy Policy

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Privacy Policy (Yarra Ranges Taxi)

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Yarra Ranges Taxi (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you use our website, contact us, or book our services.
 

1) Who we are

Business name: Yarra Ranges Taxi
Service area: Yarra Valley, Yarra Ranges, Dandenong Ranges, Melbourne metro (pre-booked)
Contact: yarrarangestaxi@gmail.com | 0494579580
Website: yarrarangestaxi.com.au
 

2) What information we collect
 

We may collect the following types of information:

a) Booking and contact details

  • Name, phone number, email

  • Pickup and drop-off addresses

  • Booking date/time and trip details

  • Flight details (for airport transfers)

  • Notes you provide (e.g., luggage, child seat request, wheelchair/foldable wheelchair request)

b) Payment information

  • Payment confirmation details (e.g., transaction reference)

  • We do not store full card details if payments are processed by a third-party provider.

c) Website and device information

  • IP address, browser type, device information

  • Pages visited and actions on the site (analytics)

  • Cookies and similar technologies (see Section 8)

d) Communications

  • Calls, SMS, WhatsApp messages, emails, and enquiry form messages (to manage bookings and customer support)
     

3) How we use your information
 

We use your information to:

  • Provide and manage bookings and transport services

  • Confirm pickups, send updates, and communicate changes

  • Track flights for airport arrivals (when details are provided)

  • Provide quotes and respond to enquiries

  • Improve our website and services

  • Meet legal and regulatory requirements

  • Prevent fraud and protect our business and customers
     

4) When we share your information
We may share personal information only when needed to run our services, such as with:
 

  • Drivers/dispatch to complete your trip

  • Payment providers to process payments

  • Website and hosting providers (e.g., Wix)

  • Analytics services (e.g., Google Analytics) to understand website use

  • Legal authorities if required by law or to protect safety

We do not sell your personal information.
 

5) How we store and protect your information
 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored in secure systems used for bookings and communications.
 

6) How long do we keep your information
 

We keep personal information only as long as needed to provide our services, handle disputes, comply with legal obligations, and maintain business records. When no longer required, we take reasonable steps to delete or de-identify it.
 

7) Your choices and access
 

You can request to:

  • Access the personal information we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your information (where legally possible)

To make a request, contact us at yarrarangestaxi@gmail.com

8) Cookies and analytics

Our website may use cookies and similar tools to:

  • Improve website functionality

  • Measure traffic and performance

  • Understand how visitors use the site

You can disable cookies in your browser settings, but some features may not work properly.

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9) Third-party links
 

Our website may contain links to third-party sites (e.g., Google Maps). We are not responsible for the privacy practices of those sites.
 

10) International visitors
 

If you access our website from outside Australia, your information may be processed in Australia or by service providers that store data in other countries (depending on the tools used, such as website hosting/analytics).
 

11) Updates to this policy
 

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
 

12) Contact us
 

If you have questions about this policy or your personal information, contact:

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