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Terms & Conditions

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Terms & Conditions (Yarra Ranges Taxi)
 

Effective date: [21 Jan 2026]
These Terms & Conditions apply to all bookings and services provided by Yarra Ranges Taxi (“we”, “us”, “our”). By booking or using our service, you agree to these terms.
 

1) Services
 

We provide pre-booked transport services including local taxi trips, airport transfers, winery tours, event/wedding guest transport, parcel delivery (where available), and other transport services across the Yarra Valley, Yarra Ranges, Dandenong Ranges and Melbourne metro (subject to availability).
 

2) Bookings
 

  • Bookings can be made via phone, WhatsApp, website enquiry, or other approved channels.

  • A booking is confirmed once we confirm details and (if required) any deposit or prepayment is received.

  • Please provide accurate information including pickup address, time, passenger count, luggage, and any special requirements.


3) Quotes & Pricing
 

  • Fixed quotes (when offered) are based on the information provided at the time of booking (pickup/drop-off, time of day, passengers, luggage, vehicle type, and any stops).

  • Quotes may change if trip details change (extra stops, different address, added waiting time, added passengers/luggage, toll roads, etc.).

  • If a metre is used (where applicable), the fare will follow applicable taxi pricing rules and may include tolls and fees.
     

4) Additional Stops, Waiting Time & Changes
 

  • Additional stops, detours, or changes requested during a trip may result in additional charges.

  • Waiting time may apply if the passenger is not ready at the scheduled pickup time.

  • If you need changes, contact us as early as possible so we can confirm availability.
     

5) Airport Transfers (Flight Tracking)
 

  • For arrivals, we may track your flight when you provide the correct flight number.

  • If flight details are incorrect or not provided, pickup timing may be affected and waiting time charges may apply.

  • Airport pickup locations may vary by terminal and airport rules; we will confirm your meeting point.
     

6) Passenger Responsibilities
 

  • Passengers must wear seatbelts as required by law.

  • Please ensure children use appropriate child restraints as required under Victorian road rules. If you need a child seat, tell us when booking (availability may vary).

  • You are responsible for your belongings. Please check the vehicle before exiting.
     

7) Vehicles & Capacity
 

  • Vehicle type is subject to availability. If your requested vehicle is not available, we may provide an alternative vehicle.

  • Luggage space varies by vehicle. If you have extra luggage, prams, mobility aids, or large items, you must tell us at booking time.


8) Accessibility Support

  • We can assist with foldable wheelchairs/mobility aids where space allows (please advise at booking).

  • If you require a wheelchair accessible vehicle (WAV), you must request this in advance. Availability may vary.
     

9) Payments
 

  • Payment options may include card, cash, Cabcharge and other methods as available.

  • For some bookings (e.g., long-distance, group, events), we may require a deposit or full prepayment.

  • Any card or payment processing fees (if applicable) will be advised at the time of payment.
     

10) Cancellations & No-Shows

Customer cancellations

  • If you cancel with reasonable notice, we may refund any prepayment minus non-refundable processing fees (if applicable).

  • Late cancellations may incur a fee, especially for early-morning/late-night bookings or pre-booked long trips.

No-shows

  • If the passenger does not arrive or cannot be contacted at pickup time, it may be treated as a no-show and charges may apply.

(Tip: If you already decided your refund rules, I can match these to your exact time windows.)
 

11) Delays, Traffic & Force Majeure
 

  • We do our best to arrive on time, but we are not liable for delays caused by traffic, road closures, weather, accidents, police activity, events, or other circumstances outside our control.

  • We recommend allowing extra time for airports and important appointments.
     

12) Behaviour & Safety
 

  • We may refuse service or end a trip if a passenger behaves unsafely, is abusive, damages property, or creates a safety risk.

  • Smoking/vaping is not permitted in the vehicle.

  • Cleaning fees may apply for excessive mess (including vomit, strong odours, spills).
     

13) Damage & Cleaning Fees
 

If a vehicle is damaged or requires significant cleaning due to passenger actions, we may charge a cleaning or repair fee based on the severity and cost.

14) Lost Property
 

If you believe you left an item in the vehicle, contact us as soon as possible. We will make reasonable efforts to locate items, but we are not responsible for lost property. Return arrangements may require a delivery/return fee.
 

15) Privacy
 

We handle personal information in line with our Privacy Policy. This may include contact details and trip information used to provide services and respond to enquiries.
 

16) Website Information
 

Website content is provided for general information and may change without notice. Availability and pricing may vary.
 

17) Liability (To the extent permitted by law)
 

  • We are not liable for indirect or consequential losses.

  • Nothing in these terms limits your rights under the Australian Consumer Law.
     

18) Contact Details
 

Yarra Ranges Taxi
Phone: 0494579580
WhatsApp: 0494579580
Email: yarrarangestaxi@gmail.com

Service area: Yarra Valley / Yarra Ranges / Dandenong Ranges / Melbourne (pre-booked)

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